Terms & Conditions
Agreement to terms and conditions
Acceptance of Terms and Conditions
The website www.cyraeon.com (“the website”) is owned and operated by Cyraeon Ltd, trading as ‘cyraeon.com’. References to “we”, “us”, or “our” are references to Cyraeon Ltd. We are a company registered in England and Wales (company number: 11752625).
Your use of this website and purchase of any products from this website is at all times subject to these Terms and Conditions. By accessing our website you agree to our Terms and Conditions set out below. If you do not agree to these Terms and Conditions, you must discontinue use of our website immediately.
This document does not affect any statutory rights you may have as a consumer (such as rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 or the Consumer Rights Act 2015).
Changes to Terms and Conditions
We reserve the right, from time to time, with or without notice to you, to change these Terms and Conditions at our sole discretion. The Terms and Conditions applicable to your access to and use of this website will be the version that is current and displayed on the website as at each date you access the website. Your use of the website after changes are made means that you agree to be bound by such changes. These terms were last updated on 22th April 2020.
Availability of website
Although we aim to offer you the best service possible, we make no promise that our website services will be available all of the time, meet your requirements or be problem free. If a problem occurs in the service, please report it to us (see below for contact details) and we will correct the problem as soon as we can to the best of our ability.
Your access to the website may be occasionally restricted to allow for changes, maintenance or the introduction of new products or services. We will restore the service as soon as we can. In the event that our website is unavailable, our usual order and cancellation deadlines apply and also if you have made an order during this time we will continue to communicate with you through email and if there is anything else you require then please notify at firstname.lastname@example.org.
To enter into a contract through this website to purchase products from us, the following steps must be taken:
You must add the products you wish to purchase to your basket.
You will then need to go to your basket and follow the on-screen steps (including providing payment and delivery information) to complete your order.
Our order process allows you to check and amend any errors before submitting your order to us. Orders may be processed as soon as they are received so you may not be able to change or cancel an order once it has been confirmed. We cannot accept responsibility if incorrect details are given.
We will then either send you an order confirmation by email (at which point your order will become a binding contract) or we will confirm by email that we are unable to meet your order.
All products shown on our site are subject to availability. If any product you have ordered is not available, we will contact you to let you know if you are happy to change it or whether you would like a refund.
The images of the products on our site are for illustrative purposes only and your products may vary slightly from those images.
We may occasionally change the products available on our website, and we do not undertake to continue to supply any particular product or type of product.
Prices for our products are as stated on our site and may change from time to time, but changes will not affect any order after we have dispatched the products relating to that order.
All amounts stated in these terms and conditions or on our website are stated inclusive of VAT.
If you have made an order and made the payment and the prices change you will still pay the same price that was stated when you placed your order. However prices can be change without notice and new orders will pay the new price.
In addition to the price of the products, you may have to pay a delivery charge, which will be notified to you as part of the checkout process and before the order is confirmed.
You must, during the checkout process, pay the prices of the products you order. You will have an option of paying through PayPal or by card.
Payment is taken for all orders prior to the order being dispatched so please ensure that all details given to us are correct. We cannot accept responsibility for an order being held back as a result of incorrect or invalid payment details being given nor can we accept responsibility if incorrect address details are given. If you order has arrived at the address you provided and is incorrect we will not accept responsibility and a refund will not be given. Therefore a new order with correct details will have to be placed.
Our products can only be delivered to addresses within the United Kingdom and Europe.
We will arrange for the products you purchase to be delivered to the delivery address you specify during the checkout process. We always ship to the exact address details you enter, so make sure to check you’ve given us the correct information before you place your order. If you’re unsure, try the Post Office address finder as we can’t accept liability for late or failed deliveries due to an incorrect address.
Orders placed will be processed within 48 hours unless there are delays with delivery companies or any other issues. Orders will be sent out via Royal Mail 2nd class post unless you pay for 1st class. If purchasing through Amazon you will receive tracking but no tracking if it’s through another website. The actual delivery times may vary according to our stock availability, your delivery address, when you make your order preferences and circumstances impacting delivery by the postal service which are out of our control and cannot accept responsibility for. You will not hold us responsible for any delays, which relate to the delivery of parcels. We reserve the right to use alternative delivery methods without prior notification. We will try and make sure that your orders reach you within 14 days of when you place the order. We do guarantee that unless there are exceptional circumstances all deliveries of products will be dispatched as soon as possible, however there can be delays due to stock availability and delays due to busy periods. If your order does not arrive on time, please let us know via email to email@example.com and we will deal with your query as soon as we can.
We reserve the right to cancel your account with us if it becomes apparent that, in our sole opinion, the postal service in your area is too unreliable.
Cancellation, returns and refunds
We strive to deliver our order to you in perfect condition, however if your order arrives damaged or faulty, then we always want to know about it as this may be due to the Royal Mail/Amazon. Please contact our customer services team on firstname.lastname@example.org if purchased through the website or Amazon if purchased through their website.
We retain the right to request a return of any faulty goods by recorded delivery and proof of pictures on the products and their damages before they are sent back to us for inspection.
If the fault is agreed, a full refund will be given for the returned goods. If a refund is agreed then we will refund money using the same method used to make the payment, unless you have expressly agreed otherwise. Nothing in this section affects your legal rights.
We reserve the right to terminate or restrict your use of our service, for any or no reason. One reason that we may do so is if we believe that you are in breach of any obligation under these Terms and Conditions. If we terminate your use of our service as a result of a breach of any obligation under these Terms and Conditions, such termination would be immediate and may be without notice.
If you are not happy with your purchase we may not be able to offer you a refund, however we would love to hear your feedback so please email us so we can improve our products for future orders.
If you have any questions or concerns about our terms & conditions, or about any part of our services, we are always happy to help. You can email us at email@example.com or visit us at www.cyraeon.com for more information.